beta
Issues with Cataloging on DI Suite
Update - We are continuing to work on a fix for this issue.
Sep 26, 2023 - 10:13 EDT
Update - As we continue to fix the issue, users might see their cataloging jobs taking a longer time than usual to complete .We are continuing to fix the issue . Thank you for your patience
Sep 25, 2023 - 08:21 EDT
Update - We are continuing to work on a fix for this issue.
Sep 24, 2023 - 14:53 EDT
Update - We are continuing to work on a fix for this issue.
Sep 24, 2023 - 06:14 EDT
Update - We are continuing to work on a fix for this issue.
Sep 24, 2023 - 01:28 EDT
Update - We are continuing to work on a fix for this issue.
Sep 23, 2023 - 14:05 EDT
Update - We are continuing to work on a fix for this issue.
Sep 23, 2023 - 13:02 EDT
Identified - We are currently noticing an issue on DI Suite affecting the cataloging functionality. Users will experience difficulty cataloging their data. The issue is suspected to have been present from 21/09/2023 12:00 AM UTC

The following services are impacted at this point

Data Integration
Data Quality
Data Observability

Data360 Govern Users might experience the issues
May see higher than normal time to complete Analyze flows against Govern APIs
May see a delay in appearance of changes to assets in Change Log
Sep 23, 2023 - 11:21 EDT
Uptime over the past 90 days. View historical uptime.
Precisely APIs Operational
Geocode Operational
Address Autocomplete Operational
Maps Operational
Zones Operational
Routing Operational
Streets Operational
Places Operational
Risks Operational
911/PSAP Operational
Demographics Operational
Local Tax Operational
Telecomm Info Operational
Time Zone Operational
Geolocation Operational
Identity Profiles Operational
Schools Operational
Neighborhood Operational
Proprerty Info Operational
Address Verification Operational
Email Verification Operational
Addresses Operational
Phone Verification Operational
Address Autocomplete - EMEA Operational
Address Verification - EMEA Operational
Spectrum OnDemand Operational
US - API Operational
US - Microbatch Operational
US - Batch Operational
EMEA - API Operational
EMEA - Microbatch Operational
EMEA - Batch Operational
APAC - API Operational
Self Care Portal Operational
GeoTAX Operational
MapMarker Operational
Data Integrity Suite
Degraded Performance
90 days ago
99.37 % uptime
Today
Data360 DQ+ Operational
US - PROD (https://sagacity.infogix.com)
Operational
US - UAT (https://sagacity-uat.infogix.com) Operational
UK - PROD (https://sagacityuk.infogix.com) Operational
UK - UAT (https://sagcityukuat.infogix.com) Operational
EU - PROD (https://sagacityeu.infogix.com) Operational
EU - West Prod (https://dqplus-eu.preciselysaas.com/ Operational
EU - UAT (https://sagacityeuuat.infogix.com) Operational
EU - West UAT (https://dqplus-uateu.preciselysaas.com/) Operational
AU - PROD (https://prodau.infogix.com) Operational
AU - UAT (https://uatau.infogix.com) Operational
Data360 Govern Degraded Performance
90 days ago
99.87 % uptime
Today
Data360 Govern US DEV Region
Degraded Performance
90 days ago
100.0 % uptime
Today
Data360 Govern US UAT Region
Degraded Performance
90 days ago
100.0 % uptime
Today
Data360 Govern US PROD Region
Degraded Performance
90 days ago
100.0 % uptime
Today
Data360 Govern AU DEV Region
Degraded Performance
90 days ago
99.27 % uptime
Today
Data360 Govern AU UAT Region
Degraded Performance
90 days ago
99.27 % uptime
Today
Data360 Govern AU PROD Region
Degraded Performance
90 days ago
99.79 % uptime
Today
Data360 Govern EU DEV Region
Degraded Performance
90 days ago
100.0 % uptime
Today
Data360 Govern EU UAT Region
Degraded Performance
90 days ago
100.0 % uptime
Today
Data360 Govern EU PROD Region
Degraded Performance
90 days ago
100.0 % uptime
Today
Data360 Govern UK DEV Region
Degraded Performance
90 days ago
100.0 % uptime
Today
Data360 Govern UK UAT Region
Degraded Performance
90 days ago
100.0 % uptime
Today
Data360 Govern UK PROD Region
Degraded Performance
90 days ago
100.0 % uptime
Today
Data360 Govern ASIA DEV Region
Degraded Performance
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Sep 26, 2023

Unresolved incident: Issues with Cataloging on DI Suite.

Sep 25, 2023
Sep 24, 2023
Sep 23, 2023
Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023

No incidents reported.

Sep 19, 2023

No incidents reported.

Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023
DI Suite - Issue with Geocoding in APAC and EMEA Resolved
Resolved - The technical issue affecting the geocoding functionality which began at 14/09/2023 4:10 PM was resolved at 15/09/2023 6:30 AM UTC At this time full functionality has been restored. We will continue to monitor our systems.

Thank you for your patience,

Precisely Emergency Response Team
Sep 15, 06:42 EDT
Sep 14, 2023

No incidents reported.

Sep 13, 2023
Precisely APIs - Outage
Resolved - Dear Precisely APIs customer,

At this time we see full functionality in the API System.

We apologize for any inconvenience you encountered during this unscheduled downtime and thank you again for your continued business with Precisely.

This is the final notification regarding this unplanned outage.

Thank you!
The Precisely APIs Team
Sep 13, 16:00 EDT
Investigating - Dear Precisely APIs customer,

We are currently experiencing technical issues with our production environment which may prevent you from using all features of the Precisely APIs system.

Our Emergency Response Team is investigating to determine the full scope of the outage and will be working to restore the operation of the APIs. We will send you an update as quickly as possible.
We apologize for any inconvenience and thank you for your continued business with Precisely.

Thank you!
The Precisely APIs Team
Sep 13, 15:41 EDT
Degraded Functionality - Initial Notification
Resolved - The technical issue which began at 12.30 am IST in the DQ module was resolved at 8.30 am IST. At this time full functionality has been restored.

Thank you for your patience,

Precisely Emergency Response Team
Sep 13, 07:45 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 13, 07:43 EDT
Identified - The issue has been identified and a fix is being worked up on.
Sep 13, 07:43 EDT
Investigating - We are working to address a technical issue with the DQ module of Data Integrity Suite which may prevent you from using some features.
The issue began at around 12.30 am IST on 13th September 2023.

These modules and features are known to be impacted at this time:
Data Quality

You will receive an update every 30 minutes until the issue is resolved.

Thank you for your patience,

Precisely Emergency Response Team
Sep 13, 07:41 EDT
Sep 12, 2023
Data Integrity Suite - Internal service issues in Prod
Resolved - Dear Data Integrity Suite customer,

We wanted to keep you informed about a recent discovery regarding one of our internal services. This situation could have had potential implications for the following services:

- Data Catalog
- Location Intelligence
- Data Quality
- Data Integration
- Data Observability


Thank you,
Precisely Emergency Response Team
Sep 12, 04:38 EDT
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