Data Integrity Suite - Agent Connectivity Issue
Incident
Report for Precisely
Resolved
This incident has been resolved.
Monitoring
No further affected Agents have been determined at this time. If you are encountering the issue described in this incident, please run the commands indicated for resolution.
Investigating
We are investigating a situation where some running Agents are not communicating with the Precisely Cloud.
Affected agents show "Action Required" status in the UI. You may have received an "Agents offline" email for affected agents as well.
If you are impacted, please run the following command to check if Operator is listed under the list of services.
./discli agent status
If this service is missing please run the following command to resume connectivity:
./discli agent applyOperatorVersion --version=2.1.30
We will update this status once we know more. You will receive an update every 30 minutes until the issue is resolved.
Thank you for your patience,
Precisely Emergency Response Team
Affected agents show "Action Required" status in the UI. You may have received an "Agents offline" email for affected agents as well.
If you are impacted, please run the following command to check if Operator is listed under the list of services.
./discli agent status
If this service is missing please run the following command to resume connectivity:
./discli agent applyOperatorVersion --version=2.1.30
We will update this status once we know more. You will receive an update every 30 minutes until the issue is resolved.
Thank you for your patience,
Precisely Emergency Response Team
This incident affected: DI Suite (Data Integrity Suite EU, Data Integrity Suite US, Data Integrity Suite AUS, Data Integrity Suite UK).