beta
Outage - Initial Notification
Incident Report for Precisely
Resolved
Dear Precisely APIs customer,

We experienced a technical issue starting at 01:24 PM ET. We began seeing recovery at 01:40 PM ET and we are closely monitoring. This impacted our production environment. At this time we see full functionality in the API System.

We apologize for any inconvenience you encountered during this unscheduled downtime and thank you again for your continued business with Precisely.

This is the final notification regarding this unplanned outage.

Thank you!
The Precisely APIs Team
Posted Nov 30, 2021 - 18:48 UTC
Identified
Dear Precisely APIs customer,

At 01:24 PM ET the production Precisely APIs system began experiencing issues.
- the Emergency Response Team is making progress and estimates that all services will be restored in 10 minutes.
- the Emergency Response Team has restored services and we continue to monitor for further issues.
- the Emergency Response Team continues to investigate.
We will send another update in 10 minutes.

Thank you for your patience as we continue to work to assure the highest possible level of service.

Thank you!
The Precisely APIs Team
Posted Nov 30, 2021 - 18:41 UTC
Update
We are continuing to investigate this issue.
Posted Nov 30, 2021 - 18:25 UTC
Investigating
Dear Precisely APIs customer,

We are currently experiencing technical issues with our production environment which may prevent you from using all features of the Precisely APIs system.

Our Emergency Response Team is investigating to determine the full scope of the outage and will be working to restore the operation of the APIs. We will send you an update as quickly as possible.
We apologize for any inconvenience and thank you for your continued business with Precisely.

Thank you!
The Precisely APIs Team
Posted Nov 30, 2021 - 18:22 UTC
This incident affected: Precisely APIs (Geocode).