beta
Data Integrity Suite - Outage
Incident
Report for Precisely
Resolved
At this time, all systems appear to be operational.
In some cases, you may find jobs (discovery/cataloging, quality rules, etc.) that started during the incident cannot be started again because they show as "In Progress" or issue a 409 Conflict error. If you encounter this problem, please contact Precisely Support.
In some cases, you may find jobs (discovery/cataloging, quality rules, etc.) that started during the incident cannot be started again because they show as "In Progress" or issue a 409 Conflict error. If you encounter this problem, please contact Precisely Support.
Update
The Emergency Response Team has restored all affected systems and is now conducting final validations to ensure full functionality and stability across all modules. We continue to work closely with our quality teams to confirm everything is operating as expected.
Thank you for your continued patience.
Thank you for your continued patience.
Update
The Emergency Response Team has restored all affected systems and is now conducting final validations to ensure full functionality and stability across all modules. We continue to work closely with our quality teams to confirm everything is operating as expected.
You will receive an update every 30 minutes until the issue is fully confirmed as resolved.
Thank you for your continued patience.
You will receive an update every 30 minutes until the issue is fully confirmed as resolved.
Thank you for your continued patience.
Update
We are currently performing final validation checks in collaboration with our quality teams to ensure all modules are fully functional and stable.
You will continue to receive updates every 30 minutes until the issue is fully resolved.
Thank you for your continued patience,
Precisely Emergency Response Team
You will continue to receive updates every 30 minutes until the issue is fully resolved.
Thank you for your continued patience,
Precisely Emergency Response Team
Update
We are continuing to monitor for any further issues.
Update
The Emergency Response Team has successfully restored all services. Rigorous validation is in progress to ensure that all system modules are fully functional and stable.
You will receive an update every 30 minutes until the issue is resolved.
Thank you for your patience,
Precisely Emergency Response Team
You will receive an update every 30 minutes until the issue is resolved.
Thank you for your patience,
Precisely Emergency Response Team
Monitoring
The Emergency Response Team has restored all the services. The following functionalities are confirmed to be working while the others are under monitoring.
- Datasource Connectivity
- UI components
- Workflows
- API token generation
You will receive an update every 30 minutes until the issue is resolved.
Thank you for your patience,
Precisely Emergency Response Team
- Datasource Connectivity
- UI components
- Workflows
- API token generation
You will receive an update every 30 minutes until the issue is resolved.
Thank you for your patience,
Precisely Emergency Response Team
Update
The Emergency Response Team continues to make progress in restoring the services.
You will receive an update every 30 minutes until the issue is resolved.
Thank you for your patience,
Precisely Emergency Response Team
You will receive an update every 30 minutes until the issue is resolved.
Thank you for your patience,
Precisely Emergency Response Team
Identified
At 9:05 ET Precisely Data Integrity Suite began experiencing a site-wide outage. The following is known to be impacted at this time -
- Certain UI functionality may be read-only; interactions may return errors (e.g. 503) or time out
- Other UI components may fail to load entirely like Workflow, Profiles, Quality Rules
- Generating API tokens will fail
- Agent will appear unhealthy
The Emergency Response Team has identified the issue and the fix is being deployed and it is estimated that the functionality will be restored in approximately 120 minutes.
You will receive an update every 30 minutes until the issue is resolved.
Thank you for your patience,
Precisely Emergency Response Team
- Certain UI functionality may be read-only; interactions may return errors (e.g. 503) or time out
- Other UI components may fail to load entirely like Workflow, Profiles, Quality Rules
- Generating API tokens will fail
- Agent will appear unhealthy
The Emergency Response Team has identified the issue and the fix is being deployed and it is estimated that the functionality will be restored in approximately 120 minutes.
You will receive an update every 30 minutes until the issue is resolved.
Thank you for your patience,
Precisely Emergency Response Team
Investigating
We are working to address a technical issue with the Precisely Data Integrity Suite in the US region. This is a site wide outage and all the modules are known to be affected at this time.
Some UI functionality is read-only and may return errors or time out upon interaction, while other UI functionality may fail to load.
You will receive an update every 30 minutes.
Thank you for your patience,
Precisely Emergency Response Team
Some UI functionality is read-only and may return errors or time out upon interaction, while other UI functionality may fail to load.
You will receive an update every 30 minutes.
Thank you for your patience,
Precisely Emergency Response Team
This incident affected: DI Suite (Data Integrity Suite US).