Agent installations and auto-upgrades may fail
Incident
Report for Precisely
Resolved
For new Agent installations:
- During the incident, new installations failed with the error "Error: 508747789874.dkr.ecr.us-east-1.amazonaws.com/preciselydata/agent-credentials-management-chart:2.0.2: not found".
- The issue is now resolved. New Agent installations should succeed again. If you experienced an installation failure, run ./discli agent cleanup and re-run the installation command.
For existing Agent installations:
- Check your Agent status on the Configuration -> Agents page in the UI. Affected agents show a partial health status with the credentials-management service down.
- For affected Agents, UI functionality that communicates with the Agent will not work until the issue is resolved.
- To resolve the issue for affected Agents, run the command ./discli agent renewCerts on the Agent host, and allow up to 10 minutes for it to complete.
At this time full functionality has been restored. We will continue to monitor our systems.
Thank you for your patience,
Precisely Emergency Response Team
- During the incident, new installations failed with the error "Error: 508747789874.dkr.ecr.us-east-1.amazonaws.com/preciselydata/agent-credentials-management-chart:2.0.2: not found".
- The issue is now resolved. New Agent installations should succeed again. If you experienced an installation failure, run ./discli agent cleanup and re-run the installation command.
For existing Agent installations:
- Check your Agent status on the Configuration -> Agents page in the UI. Affected agents show a partial health status with the credentials-management service down.
- For affected Agents, UI functionality that communicates with the Agent will not work until the issue is resolved.
- To resolve the issue for affected Agents, run the command ./discli agent renewCerts on the Agent host, and allow up to 10 minutes for it to complete.
At this time full functionality has been restored. We will continue to monitor our systems.
Thank you for your patience,
Precisely Emergency Response Team